Property insurance 
You can cancel your property insurance in the following situations:

• When your policy expires. Please note that the period of notice is three months.
• When your premiums go up.
• After we pay out a claim. Please note that the period of notice is within 14 days of receiving payment.
• If the vehicle or vehicle keeper changes, or the licence plates are definitively returned.
• If you move abroad.

 
Life insurance 
You can cancel your life insurance in the following situations:

• Pillar 3a: For pillar 3a, there are statutory provisions that must be adhered to. Certain conditions must therefore be met in order to be able to cancel the insurance policy. You can find these conditions in the form for cancelling pillar 3a. 

• Pillar 3b: In the case of pillar 3b there are no statutory provisions. Simply complete this form for cancelling pillar 3b. 

Please refer to the General Policy Conditions for all criteria and details relating to the cancellation of your policy. For example, you can only cancel pledged policies with the creditor’s consent. 

Property insurance 
Notice of cancellation must be given in writing in order to be valid. We do not accept verbal notice of cancellation. The easiest way to let us know that you wish to cancel your insurance is by filling out this online form. Your notice of cancellation will then be forwarded to and assessed by the appropriate office. 

 
Life insurance 
We provide two forms that can be used to cancel life insurance: 

Pillar 3a cancellation form 
Pillar 3b cancellation form

Download the relevant form, complete it, and send it to us by post or e-mail: 

Generali Insurance 
Life Customer Service 
Soodmattenstrasse 2 
P.O. Box 1047 
8134 Adliswil 
Switzerland

E-mail: life.ch@generali.com

Property insurance 
The cancellation of your property insurance will take effect provided:

• The reason for the termination is permitted,
• The period of notice for cancellation is observed,
• And we receive the notice of cancellation in good time. 

Please note that compliance with the period of notice is based on when the notice of cancellation is received, and not when it is sent. If you send notice of cancellation by post, you must remember to take public holidays into account. If we do not receive the notice of cancellation in good time, your policy will be automatically renewed for at least one year. 

Example: Your policy expires on 31 December 2025, and has a three-month period of notice. We must receive written notice of cancellation by 30 September 2025 at the latest. If we do not receive it until 1 October 2025, the cancellation will not apply until the subsequent year (i.e. as of 31 December 2026).

 
Life insurance 
In the case of life insurance, cancellation is also known as surrendering. Your request for surrender will take effect as soon as we receive it. We normally pay out the surrender value (provided your policy has one) within 30 days of receiving all of the necessary documents and information. We need to wait for the latest fund prices, for example, before we are able to make the payment.

Important: If your insurance policy has been pledged, the pledgee’s written consent is required. Otherwise the cancellation will not be valid and we will not be able to pay out the surrender value.

We are happy to help you with any questions you may have regarding cancellation. Call us on 0800 881 882, or use this contact form. 

Property insurance 
The pro rata reimbursement of the premiums you have paid to date depends on your reason for cancelling.

You will receive a pro rata reimbursement in the following cases: 

• If you move abroad. 
• If you change your vehicle or if the vehicle keeper changes.
• If your licence plates are definitively returned.
• After we pay out a regular claim (exceptions: claims during the first insurance year and total losses)

You will not receive any reimbursement in the following cases: 

• If you cancel due to an increase in premiums. 
• If the policy expires.
• If we have paid out for a claim that occurred during the first insurance year. 
• If we have paid out for a total loss. 

 
Life insurance 
When a life insurance policy is cancelled, the surrender value is paid out. Whether or not your policy has a surrender value depends on your life insurance. Once you have submitted your notice of cancellation, we will check whether your insurance has a surrender value and make any corresponding payment.

We will be happy to provide you with personal advice, and to work with you to find the right solution for you. The best thing to do is to arrange a non-binding, free consultation. We offer consultations over the phone, via video call, at your home or at an agency. Choose whatever suits you best.

We have created template notices of cancellation for you so that you can quickly and conveniently cancel your insurance contract with another provider. Simply download the relevant template, enter your personal details and send it off – and you’re done!

Templates: 
Ordinary cancellation of a policy
Cancellation in the event of a claim

Discover and download more templates.