FAQ & glossary

Questions and answers.

Answers to frequently asked questions and insurance terms explained.

What do you have questions about?

FAQ General topics

General

General topics

Change of address, invoices, payment methods, policy changes

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FAQ Customer portal

MyGenerali

Customer portal

Registration, logging in, personal account,

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FAQ Insured events

Insured events

Claims

Making a claim, claims processing, duration.

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FAQ Life insurance

Provident

Life insurance

Surrender, problems with payment, premium reductions, home ownership, taxation.

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FAQ Vehicle insurance

Motor vehicles

Vehicle insurance

Proof, international insurance card, depositing licence plates.

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FAQ Travel insurance

Travel

Travel insurance

Coverage, insured persons, cancellation costs, quarantine.

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FAQ Legal protection insurance

Legal

Legal protection insurance

Coverage, policy changes, make a claim for a legal case.

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FAQ Household insurance

Residential

Household insurance

Important coverage for tenants, additional cover.

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FAQ Third party liability insurance

Liability

Liability insurance

Confirmation of cover, additional cover, scope of application.

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Insurance terms made easy

We explain complex insurance terms for you. Simply and clearly.

Services

Services

Contact us

Contact us

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