Delivery date

If no fixed delivery date or clear delivery period has been agreed, you should set the seller an appropriate time for delivery.

Late delivery

If the goods have not been delivered within the set period, this will be deemed a breach of the delivery terms by the seller. In the event of a delay, you will have a choice of rights. Inform the seller which right you have chosen. You can choose between the following rights:

• Inform them that you no longer want the goods and are claiming compensation.
  
• Tell them you still want the goods and will wait for delivery. However, you will claim compensation for any damage/loss incurred as a result of the delay.
  
• Tell them you want to cancel the contract and get your money back.
  

If the seller does not rectify the situation after this correspondence, or if you need any assistance, please contact Fortuna.

If your package was shipped but has not arrived

If you have received proof of dispatch from the deliverer, we recommend that you contact the postal service or the relevant delivery agent immediately. If the package has been lost, you can claim compensation from the delivery agent. However, if the delivery agent can prove that the goods were posted through the letterbox, they will be relieved of any liability. 

We therefore recommend that you ask the seller to send the goods “signed for”. In this case, the delivery agent must hand over the parcel in person and get the recipient’s signature, instead of posting it through the letterbox. 

Please note: The tips in this article refer exclusively to consumer contracts governed by the Swiss Code of Obligations. Please also note the regulations in the GTC.