Our podcast with our legal specialists and experts is currently broadcast in Swiss German and French. These are the valuable tips we’ll be sharing to make your online shopping a success.

Minute 0:45

Goods arrived damaged – what now?

• What can I do if the goods I ordered are damaged when they arrive?
• What happens if the damaged goods are delivered while I am on holiday and I do not notice the damage immediately?
• Suppose a piece of furniture is delivered with a small scratch that does not bother me – should I complain anyway?

Minute 3:50

Order arrived too late or not at all?

• What can I do if the delivery of my parcel is delayed?
• Who is liable if my parcel does not arrive at all?
  

Minute 6:45

I never ordered this!

• What is the right thing to do if I receive a delivery I did not order?
• One listener wants to know: “What happens if my child buys something online without me knowing?”