FAQ – Claims

If you want to register a claim online select the relevant insurance at generali.ch/claims. You will be guided through the reporting process by answering targeted questions. We will then send you a confirmation e-mail containing your claim number.

If you would rather contact us by phone, contact our hotline on 0800 82 84 86 (from abroad: +41 58 472 00 00). We will register your claim there and then. Your call will be taken by an experienced specialist, who will answer your questions and ensure your claim is processed quickly.

Select the relevant insurance at generali.ch/claims.

You'll be guided through the reporting process by answering targeted questions. Once you've made your claim, we'll send you a confirmation e-mail containing your claim number.

The sooner you contact us, the quicker we can help you. Water damage, in particular, should be reported as soon as possible to avoid consequential damage. Depending on the damage, we will offer you a range of free services.

We're there for you around the clock. Make your claim online or by telephone at 0800 82 84 86 (from abroad: +41 58 472 00 00).

To ensure we can help you as quickly as possible, please provide us with all relevant information, such as:

• What happened?
• Who or what suffered a loss or damage?
• What is the quickest way for us to reach you?
• Was the loss or damage reported to the police?

How long it takes us to process a claim depends on the insurance involved and the background to the claim. When a claim is reported to us, we immediately initiate the claims handling process.

Once all the necessary documentation has been received, we guarantee that your claim will be processed within seven days. That applies for household contents, personal liability, comprehensive and partial accidental damage insurance.