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Terms of use Chatbot - Leo
Generali Chat
We want to offer you the best possible service, which is why we’ve developed Leo. Leo is an innovative chatbot that makes interaction with our insurance website seamless and efficient. This powerful chatbot solution is based on Enterprise Bot’s patent-pending DocBrain technology and GPT-4o technology.
How Leo can help you
Leo is designed to provide accurate and helpful answers to your questions. 24/7. For example:
- Leo can answer general questions about our services.
- Leo can answer simple questions about insurance.
- Leo can direct you to forms and useful information.
- Leo can store the context of your enquiries and take it into account for follow-up questions.
- And lots more.
Our customer service team is here for you too
Your satisfaction is our top priority. If you would prefer to speak with a human or have any special requests, our insurance experts will be happy to help. You can reach us on 0800 881 882 or by sending an e-mail to info.ch@generali.ch.
Questions and answers
Leo is an artificial intelligence chatbot based on Enterprise Bot’s DocBrain technology and OpenAI’s ChatGPT technology. The ChatGPT technology is built on large language models and can understand texts and generate responses.
Leo, our chat assistant, uses the language capabilities of ChatGPT and draws on content from our website. When you ask Leo a question, the AI searches for the relevant information on our website and formulates an answer.
Leo’s knowledge of Generali is limited to the content on our website. This is why Leo will not be able to answer questions about individual insurance policies. And, although Leo answers many questions correctly, it may occasionally give incorrect answers or inaccurate wording.
If you have any questions not covered by Leo or have noticed an error, please contact our customer service team on 0800 881 882 or by e-mail at info.ch@generali.ch. We’ll be happy to assist you.
Leo’s answers serve as guidance and do not replace an individual conversation with one of our advisors. Please approach the answers critically and don’t rely on them alone. Artificial intelligence is new to many of us and we have to learn how to use it and recognise its limitations.
When you use the interaction feature with a human customer advisor, your messages are transmitted securely and kept confidential. They are transmitted in encrypted form using HTTPS (Hypertext Transfer Protocol Secure) and stored in Switzerland in accordance with GDPR guidelines. For the use of the ChatGPT functionality in the chatbot, the user requests are also sent and processed there. This data is transferred securely via HTTPS to Microsoft Azure and stored at Microsoft Azure Europe (Netherlands) for a maximum period of 30 days. User requests are not used to train the OpenAI language model.
Terms of use
Please note that the answers about Generali you receive from our chat assistant are based on artificial intelligence and are taken exclusively from the texts on our website. Although we always strive to provide accurate and relevant information, the chat assistant may not be able to answer all queries correctly or completely. For binding information and specific concerns, we recommend that you contact our staff directly. They can offer you individual and reliable answers to your questions.
Data processing and data protection
The protection and confidential processing of your data is important to us. When offering the chat assistant, we work with a chatbot (ChatGPT) that uses forms of NLP and deep learning. In order for it to give you the best answer, you need to enter data. For our customer service to contact you, we also need information such as your name, e-mail address and the specific enquiry. If you’re already a Generali customer, we will require additional information to identify you appropriately and verify the business relationship. When processing and entering data into the chatbot, the data is only processed for the purpose of responding to your enquiry. The chatbot does not use any additional cookies or tracking tools for personal identification. During a live chat, you decide which data and information you would like to share and make available to us. This additional data will also only be processed for the purpose of responding to your enquiry or improving customer service.
The data you enter is transmitted securely and in encrypted form via HTTPS. No data (not even marginal data) is transmitted to countries outside Europe or stored there. When using the chat assistant, we work with contract processors who are able to process the data in accordance with our instructions and specifications, whether this is with Azure Open AI or Google Cloud. Your data will be stored and archived by Generali for five years and then deleted, unless there is an additional legitimate reason for storing it for longer.
Furthermore, when using the chat assistant, please note our data protection provisions and our cookie policy. By using the chat assistant, you agree to your data being processed.
